STEAMLabs is hiring an Operations Coordinator to play an important role in the upkeep and development of our operational systems, infrastructure, and member engagement.
We’re looking for a customer-service-administrator wizard who likes people as much as they like processes. Your primary responsibility will be to welcome incoming clients, answer emails, and manage their service experience. Another key area is to support and collaborate in developing our community engagement strategy through our online channels (e.g. Slack community, member email updates, social media) and face-to-face events. Generally, you will help maintain structure in a chaotic environment by translating a minutiae of tasks into sensible processes, and sticking to them. You’re a top-notch communicator, who likes to balance warmth and friendliness with efficiency and tact. You’ve worked directly with clients before, get satisfaction from sending emails, and love closing loops. Extra points if you’re interested in technology and/or education and/or making things. You’ve worked in complex environments before, you love making lists, updating spreadsheets, nailing workflows, and iterating procedures so the lab moves like a well-oiled machine/robot.
This is a full-time role (40 hours / week) that requires regular on duty shifts during the daytime as well as occasional evenings and weekends.
Salary $34,000 to $42,000, negotiable based on experience
STEAMLabs is a community makerspace, where people of all ages and abilities come together for access to high tech tools, to learn, and to make. Our 3000 sq ft facility in the heart of downtown Toronto is where members & students engage in physical and digital making, gain a sense of technological agency, and develop their creative confidence. We run workshops, multi-week programs, school visits and summer camps for kids and adults in our space. Independent makers have memberships to use our space for their own projects as they need. We also teach maker education to other teachers all over the world.Members of STEAMLabs are professionals, hobbyists, tinkerers, educators and curious imaginative people who pay a monthly fee to access workspace, tools, and community. They use the space to prototype and build projects, and expect a level of reliability, efficiency and ease from their environment.
Core Responsibilities & Tasks:
Systems & Administration
Supporting the General Manager with accounts receivable & accounts payable processes; including bookkeeping, billing, and data entry
Managing ongoing internal purchases, inventory, and budget tracking
Processing retail purchases and general management of materials
Managing active and expired monthly membership data
Conducting and disseminating feedback and evaluation surveys to members and program participants and producing ongoing internal reports with the collected data
Community & Membership Support
Customer service and first-responder on-duty at reception (answering general inquiry emails, phone calls, and responding to voice mails and messages)
Coordinating space inquiries and bookings for various field trips, team offsites, and special events
Volunteer recruitment, training, and management of community animators to provide tours and onboard new members
Collaborating with team to execute and promote events and workshops for members and the greater community
Work with the General Manager to update systems for our operating tools and facilities; communicating and operationalizing new processes to members accordingly
Maintaining tool repair log, troubleshooting and communicating with relevant staff as issues arise
Managing storage, general cleanliness and upkeep of the lab
Capturing content (photo & video) as programs and events take place to add to our PR and marketing collateral
Collaborating with marketing to promote upcoming programs; keeping social media channels up to date to engage our online community and increase our potential reach
Moderating and animating our internal channels including our member wiki, Slack community and monthly member emails
Required Skills & Experience:
1-2 years experience in client-facing environments or customer service roles where your fantastic communication skills kept customers coming back, and referring others
Organized with excellent time management skills and attention to detail
Administrative experience; preferably with bookkeeping, financial administration, and budget tracking
Excellent written communication skills; from writing friendly emails to creating signage and social media posts
Experience with creating and managing data and workflows with spreadsheets; ability to analyze data and compile into reports
Proficiency and adaptability to follow workflows with various online tools for collaboration and project management (i.e. Slack, Google Apps for business, Asana, etc.)
You make things and/or you like to geek out at things other people make
You have an understanding of the Maker Movement and principles of Maker Education
You have experience with cloud accounting software (Xero)
Working knowledge of digital fabrication equipment (3D printers, laser cutters, CNC)
Experience working in non-profit organizations and/or in a volunteer management role
We’re a small, agile team of friendly people with varied skills and experiences.
We’re a relatively new organization, so there are still lots of ways to contribute to its shaping!
There is plenty of opportunity to learn, grow and try new things.
The broader STEAMLabs Community (members, volunteers, program participants and otherwise) are awesome, and a pleasure and privilege to work with and for.
We’re a workplace that embraces failure as the most potent form of learning!
How to apply:
Please submit your application through the online form and upload a PDF of your resume, cover letter, and any relevant links by January 9, 2018 at 5pm.
We strive to maintain a diverse and inclusive workplace and encourage applications from all qualified candidates, including women, visible minorities, aboriginal peoples and disabled persons. You are welcome to self-identify in your application.