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Frequently Asked Questions


What happens if I miss a class?

We are unable to provide make up sessions when classes are missed – but we’ll do our best to accommodate you wherever possible.

How do I contact the lab?

You can email us at, or call us at +1 (647) 490 4659 (we answer the phone 10am-5pm weekdays).

What is your cancellation policy?

10% fee when you cancel more than a month before program start date.
50% fee when you cancel between 1-4 weeks before program start date.
No refund for cancelations within a week before program start date.

Have questions?

Don’t hesitate to email us at


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